Privacy Policy

01Introduction

Pickriders, operated by Pickriders LTD, is dedicated to safeguarding your privacy and securing your personal information. In this Privacy Policy, "we," "us," or "our" refers to Pickriders LTD, while "you" or "your" encompasses both dispatch riders and customers who engage with our dispatch services.

02Information Collection

To provide our dispatch services efficiently and securely, we collect and process various types of information, including:

• Contact Information: This includes your name, phone number, and email address. For specific services, we may require additional data, such as your physical address.
• Profile Information: This covers elements like your profile image, saved addresses, language preferences, and communication settings.
• Location Data: We collect location information to facilitate dispatch rider matching, track delivery progress, and optimize routes.
• Payment Information: We gather payment details, including transaction amounts and payment methods, to facilitate payment processing.
• Communication Records: Records of your interactions with our customer support and in-app chat are kept to provide support, resolve disputes, and enhance service quality.
• Device Identification Data: Limited device identification data, such as IP addresses, is collected to enhance account security.
• User-Generated Content: This category includes visual content related to deliveries, feedback submissions, and audio recordings during deliveries (if applicable).

03Purpose of Data Processing

We process your personal data for various specific purposes:

• Facilitating connections between customers and dispatch riders for pickups and deliveries.
• Ensuring transparent communication during deliveries and optimizing routing for efficiency.
• Processing payments, managing financial records, and maintaining financial transparency.
• Disseminating service-related updates and critical information to our users.
• Analyzing data to enhance our services, particularly route optimization.
• Resolving disputes, maintaining safety standards, and collecting valuable customer feedback.
• Investigating and preventing fraudulent or unlawful activities.
• Establishing, exercising, or defending legal claims.

04Legal Basis for Processing

Our processing of your personal data is based on the following legal foundations:

• Contractual Necessity: Data processing is conducted to fulfill our contractual obligations and provide efficient dispatch services.
• Legitimate Interests: We may process your data based on legitimate interests, including service improvement, security, and fraud prevention.
• Legal Obligation: In specific cases, we process data to comply with legal obligations, such as responding to lawful requests.

05Data Recipients

We only share your data with trusted partners and relevant authorities when necessary for service delivery or legal requirements. These recipients may include dispatch riders, local subsidiaries, representatives, affiliates, agents, and law enforcement agencies.

06Security Measures and Data Access

We employ stringent measures to secure your data. Only authorized personnel have access to address service-related issues. Data is also anonymized for research and scientific purposes.

07Your Rights and Control

You have rights concerning your personal data, including access, correction, or deletion of information. Data access and updates can be managed through our app. You can also restrict processing, object to automated decisions, and request data portability.

08Data Retention

Data retention periods depend on data type and the purposes for collection. We retain data as long as necessary to fulfill the functions outlined in this policy.

09Direct Marketing

We may send marketing communications if you've given consent or under a soft opt-in framework. You can opt out of marketing messages anytime.

If you no longer wish to receive direct marketing messages, please click the "Unsubscribe" link in the footer of one of our emails, or opt-out in the profile section of the Pickriders app.

10Dispute Resolution

For concerns about data processing, you can contact our Data Protection Officer. You also retain the right to file a complaint with the appropriate data protection authority.

11Commitment to Transparency

At Pickriders LTD, we are unwavering in our commitment to transparency and protecting your privacy. This Privacy Policy will receive updates to enhance your understanding of our data practices.